Returns & exchanges
30 days from delivery to return, from every country. Choose store credit and your return label is free.
How to return, in 3 steps
- Email info@antheiafit.com with your order number and the item(s) you want to return.
- We send you a link to our return portal.
- Select your items, print your label or use the QR code, and drop off the parcel.
Refund or store credit
Store credit: free return label, credit to spend as soon as we receive your return. Refund: to your original payment method within 5 working days after we receive your return, minus the label cost below. Tell us your choice in your email.
| Returning from | Label for a refund | Label for store credit |
|---|---|---|
| Netherlands, Belgium, Germany, France | €4 | Free |
| Spain, Portugal, Italy | €10 | Free |
| Austria | €8 | Free |
| Denmark | DKK 90 | Free |
| Sweden | SEK 180 | Free |
| United Kingdom | £4 | Free |
| United States | $4 | Free |
| Other countries | Email us and we explain the options | Free |
Need a different size?
Return the item and choose store credit: the label is free and you order the new size right away. Or choose a refund and place a new order.
What we accept
Unworn and unwashed, with the original tags and packaging, and the hygiene seal unbroken on sealed items. Trying something on is fine; wearing it outside is not. If an item comes back worn, washed or damaged, we can reduce or decline the refund, and we always email you first.
Damaged or wrong item?
Don’t start a normal return. Email us your order number and 3 photos (the item, the problem, the care label). We pay the return and send a replacement or a refund.
Where returns go
Your return address comes with your label.
Your legal rights
In the EU you can cancel your purchase within 14 days of delivery, without giving a reason. UK customers have the same rights under the Consumer Contracts Regulations. Our 30-day policy is extra and never limits your legal rights.
Full policy: antheiafit.com/policies/refund-policy.
Selvi Sales, trading as Antheiafit · KVK 74633945 · BTW NL002435465B75 · Metzelaarplein 10, 7416 BV Deventer, The Netherlands